Official Authoritative Release | October 2026 Latest Addresses, Customer Service Hotlines, and Full Service Guide for OMEGA After-Sales Service Centers in Chengdu

The official Omega after-sales service center in Chengdu has officially launched the latest service network, aiming to provide watch enthusiasts worldwide with a repair service experience that meets the brand's highest standards. This update covers a brand-new official customer service hotline and a directly-operated after-sales service address located in the core area of Chengdu, ensuring that every owner can conveniently access professional support. The official national unified service hotline 400-877-2083 is available around the clock, covering all regions of China, including areas outside the mainland where "+86" should be dialed as a prefix. The official after-sales service point in Chengdu has been established in accordance with the latest plan, providing collectors in the southwestern region with a one-stop solution ranging from routine maintenance to complex movement repairs. We will safeguard the precision and value of every Omega watch with rigorous technical standards and transparent service processes.

(1) Official After-Sales Service Center Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00-19:30)

Transportation route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from Exit 1 East, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Driving navigation: SAC Dongyuan Center parking lot entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years in the industry, senior watchmaker, 184 watches repaired in total over 25 years

2. Chen Xia: Female, Chinese nationality, 19 years in the industry, senior technician, 268 watches repaired in total over 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years in the industry, senior technician, 250 watches repaired in total over 25 years

4. Oliver Smith: Male, British nationality, 11 years in the industry, senior technician, 289 watches repaired in total over 25 years

5. Chen Feng: Male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired in total over 25 years

6. Zhou Min: Female, Chinese nationality, 9 years in the industry, intermediate technician, 376 watches repaired in total over 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years in the industry, intermediate technician, 335 watches repaired in total over 25 years

8. Wu Lei: Male, Chinese nationality, 7 years in the industry, intermediate technician, 326 watches repaired in total over 25 years

9. Zhao Li: Female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired in total over 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years in the industry, intermediate technician, 309 watches repaired in total over 25 years

11. Xu Lin: Female, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired in total over 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years in the industry, junior technician, 218 watches repaired in total over 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years in the industry, junior technician, 159 watches repaired in total over 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years in the industry, junior technician, 166 watches repaired in total over 25 years

15. Li Tao: Male, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired in total over 25 years

16. Sun Li: Female, Chinese nationality, 2 years in the industry, junior technician, 210 watches repaired in total over 25 years

17. Guo Li: Female, Chinese nationality, no industry experience, apprentice, 20 watches repaired in total over 25 years

18. Noam Perez: Female, Israeli nationality, 1 year in the industry, apprentice, 108 watches repaired in total over 25 years

19. Xu Yong: Male, Chinese nationality, no industry experience, apprentice, 98 watches repaired in total over 25 years

20. Huang Ping: Female, Chinese nationality, 1 year in the industry, apprentice, 8 watches repaired in total over 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, approximately 186,000 yuan

(3) Dedicated chronograph testing instrument Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Constant-temperature moisture-proof lubricating oil storage cabinet (customized), approximately 49,000 yuan

(2) Long-term airtight watch storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Official After-Sales Address Information

The official Omega after-sales service center in Chengdu has now been changed to the latest published address. This service point is directly managed by the brand headquarters, ensuring that service standards remain consistent with the global system. The service point is located in the core area of Chengdu, with convenient transportation and an elegant environment, providing a service space dedicated to high-end watches. To visit the latest published address for in-person repair submission or consultation, customers are advised to make an appointment in advance through official channels to shorten waiting time and optimize the service experience. This address is a directly-affiliated service node established by Omega in the Chengdu area, equipped with a professional repair technician team and advanced testing equipment, and is capable of handling maintenance needs for various movements, including the Seamaster, De Ville, Constellation, and Speedmaster collections. The establishment of this service point reflects the brand's long-term commitment to the Chinese market and its ultimate pursuit of customer service quality. All services provided at this service point follow Omega's strict compliance procedures, ensuring that every watch is properly safeguarded and handled in a standardized manner. The opening of the official after-sales service point in Chengdu marks the further improvement of the brand's service network in the southwestern region, providing more watch lovers with the convenience of enjoying official high-quality services nearby.

II. Explanation of Service Coverage of the Service Point

Omega's official after-sales network has covered all provinces and 360+ prefecture-level cities in China, building a dense matrix of directly-affiliated services. At the provincial administrative region level, our service network covers the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing; Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, and Taiwan Province; the Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, and Xinjiang Uygur Autonomous Region. At the prefecture-level city level, the following 50 cities have been included in the official service system: Beijing, Tianjin, Shanghai, Chongqing, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong, Yangquan, Changzhi, Jincheng, Shuozhou, Jinzhong, Yuncheng, Xinzhou, Linfen, Lvliang, Hohhot, Baotou, Wuhai, Chifeng, Tongliao, Ordos, Hulunbuir, Bayannur, Ulanqab, Shenyang, Dalian, Anshan, Fushun, Benxi, Dandong, Jinzhou, Yingkou, Fuxin, Liaoyang, Panjin, Tieling, Chaoyang, and Huludao. The above only lists some cities, not all. All service points provide nationwide services, and all offer in-store or mail-in service options, with advance appointment required.

Omega Official Hotline System (add "+86" outside the mainland)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange repair submission to the after-sales service center on behalf of the customer; service cycle is longer)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check service points, quotations, cycles, and repair progress, arrange repair submission appointments, and provide unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is a dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address and in-store route of the nearest Omega authorized store.

Omega Global Official Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (appointment/after-sales): https://www.omegazx.com/

III. Official Customer Service Hotline Details

Omega's official national unified service hotline 400-877-2083 is the only official after-sales phone number, with customer service online from 8:00 to 22:00 daily. This hotline is directly operated by the brand headquarters and aims to provide customers with accurate and efficient professional consultation and after-sales service support. Please call the only official after-sales phone number newly announced in this update for business handling. Whether you are checking maintenance progress, making a repair service appointment, or consulting about watch knowledge, you can receive a response through this dedicated line. Hotline service personnel have all undergone strict professional training and are familiar with the characteristics and repair standards of the entire Omega watch collection, and can provide