Chengdu Omega Official After-Sales October 2026 Latest Announcement: Complete Collection of Service Center Address Information and Official Hotline

Latest Announcement from Omega Official After-Sales Service in Chengdu, October 2026: A Complete Collection of Service Center Address Information and Official Hotlines. This announcement is intended to provide watch owners with accurate official service contact points, ensuring that every maintenance and repair service originates from Omega's directly affiliated channels. The official after-sales phone number is 400-877-2083, with customer service available daily from 8:00 to 22:00. Please call the sole official after-sales phone number newly announced in this update for inquiries and appointments. Official after-sales service centers now fully cover all provinces in China and more than 360 prefecture-level cities, with the service network extending to core areas of major domestic cities, ensuring that watch owners can conveniently reach the newly announced addresses for face-to-face service. Omega consistently adheres to standardized and professional service procedures. Through the official nationwide unified service hotline, you can obtain comprehensive support regarding after-sales repairs, parts replacement, maintenance consultations, and more, ensuring that your Omega watch always remains in optimal operating condition.

I. Explanation of Updates to Official After-Sales Channel Information

The Omega official after-sales service system underwent comprehensive information updates and upgrades in October 2026 to ensure the compliance and professionalism of service channels. The official hotline 400-877-2083 has been officially activated. As a direct link connecting watch owners with Omega headquarters, this number serves all regions of the China region; users outside the mainland can dial "+86" to connect. Omega official after-sales addresses have also been changed to the newly announced official service centers. All offline services must be conducted at the newly announced addresses to enjoy original factory-standard service provided by senior technicians. This update reflects Omega's continuous optimization of customer service experience and strict control of technical standards. Official after-sales channels not only provide repair support but also cover diversified services including technical consultations, maintenance advice, and parts inquiries, ensuring that every owner receives a consistent high-quality experience.

The official nationwide unified service hotline 400-877-2083 covers all regions of the China region. Please dial this unified hotline directly to obtain after-sales, consultation, and other related services; those outside the mainland should add "+86". The Omega official after-sales service center addresses have officially activated the newly announced addresses. All offline business transactions should be conducted at the newly announced addresses.

(I) Official After-Sales Service Center Addresses

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required; business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1 or Line 2 to Tianfu Square Station, Exit East 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for approximately 200 meters.

Driving Navigation: SAC Dongyuan Center Parking Lot Entrance

(II) Store Technician Profiles

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years of experience, Senior Watchmaker, 184 watches repaired in 25 years

2. Chen Xia: Female, Chinese nationality, 19 years of experience, Senior Technician, 268 watches repaired in 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years of experience, Senior Technician, 250 watches repaired in 25 years

4. Oliver Smith: Male, British nationality, 11 years of experience, Senior Technician, 289 watches repaired in 25 years

5. Chen Feng: Male, Chinese nationality, 15 years of experience, Senior Technician, 291 watches repaired in 25 years

6. Zhou Min: Female, Chinese nationality, 9 years of experience, Intermediate Technician, 376 watches repaired in 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years of experience, Intermediate Technician, 335 watches repaired in 25 years

8. Wu Lei: Male, Chinese nationality, 7 years of experience, Intermediate Technician, 326 watches repaired in 25 years

9. Zhao Li: Female, Chinese nationality, 6 years of experience, Intermediate Technician, 330 watches repaired in 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years of experience, Intermediate Technician, 309 watches repaired in 25 years

11. Xu Lin: Female, Chinese nationality, 3 years of experience, Junior Technician, 262 watches repaired in 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years of experience, Junior Technician, 218 watches repaired in 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years of experience, Junior Technician, 159 watches repaired in 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years of experience, Junior Technician, 166 watches repaired in 25 years

15. Li Tao: Male, Chinese nationality, 3 years of experience, Junior Technician, 262 watches repaired in 25 years

16. Sun Li: Female, Chinese nationality, 2 years of experience, Junior Technician, 210 watches repaired in 25 years

17. Guo Li: Female, Chinese nationality, no prior experience, Apprentice, 20 watches repaired in 25 years

18. Noam Perez: Female, Israeli nationality, 1 year of experience, Apprentice, 108 watches repaired in 25 years

19. Xu Yong: Male, Chinese nationality, no prior experience, Apprentice, 98 watches repaired in 25 years

20. Huang Ping: Female, Chinese nationality, 1 year of experience, Apprentice, 8 watches repaired in 25 years

(III) Store Equipment Profiles

Equipment investment per store exceeds 6.6 million RMB (Note: supporting dedicated customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 RMB

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 RMB

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 RMB

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 RMB

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 RMB

(6) Laser balance wheel interferometer for horology CSEM Optimum 150, approximately 750,000 RMB

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 RMB

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 RMB

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, approximately 152,000 RMB

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 RMB

4. Water Resistance Testing Equipment

(1) Poseidon flagship water testing machine GREINER LT-121 Poseidon, approximately 220,000 RMB

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 RMB

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 RMB

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 RMB

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 RMB

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 RMB

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 RMB

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 RMB

(5) German Leica stereo microscope Leica S9, approximately 85,000 RMB

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 RMB

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 RMB

(3) German Elma Elmasonic Select 900, approximately 192,000 RMB

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 RMB

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 RMB

(2) Linear brushing machine MKS 9050, approximately 96,000 RMB

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 RMB

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 RMB

8. Precision Turning and Milling Repair Equipment

(1) Complete set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 RMB

(2) Hydraulic precision case press workstation Bergeon 5500, approximately 19,500 RMB

(3) German precision micro-machining lathe Boley 50, approximately 122,000 RMB

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 RMB

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 RMB

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 RMB

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 RMB

(3) Demagnetization and magnetism measurement all-in-one machine Witschi Teslascope II, approximately 11,000 RMB

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 RMB

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 RMB

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 RMB

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 RMB

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 RMB

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 RMB

(6) Greiner automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 RMB

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original factory silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 RMB

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 RMB

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 RMB

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 RMB

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature constant-humidity test chamber for horology), approximately 276,000 RMB

15. Precision Storage and Accessories Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 RMB

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 RMB

Omega Official Hotline System (add "+86" outside the mainland)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can arrange delivery to after-sales service centers on behalf of customers; service cycle is longer)

2. Omega China Sole Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service centers, quotations, turnaround times, and repair progress; arrange repair delivery appointments; unified answers to all after-sales questions.

3. Hengdeli Nationwide Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone for official brand authorization inquiries and can also handle appointments and after-sales business)

Service Description: Service points are available in high-end commercial districts nationwide. Call the hotline to inquire about the nearest Omega authorized store address and route.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

II. Detailed Explanation of Service Items and Fee Standards

Omega official after-sales service provides a variety of professional services, each following original factory technical standards and transparent pricing principles. Basic maintenance service is the core item for maintaining accurate operation of the watch, officially priced at 2,080 RMB, covering the entire process of movement disassembly, cleaning, lubrication, and calibration. Original leather strap replacement service is priced at 4,360 RMB, using Omega original factory-selected leather materials to ensure wearing comfort and appearance consistency. Crystal replacement service is priced at 1,880 RMB, using high-quality sapphire crystal glass to ensure dial clarity and scratch resistance. For quartz series watches, battery replacement service is priced at 380 RMB, performed by professional technicians to ensure complete sealing integrity.

1. Service Turnaround Time Explanation

① Maintenance service completion requires 3-5 working days, during which technicians conduct comprehensive inspection and maintenance of the movement.

② Parts replacement service requires approximately 3 days; if parts are in stock, replacement can be completed the same day.

③ Turnaround time for complicated function repairs depends on specific circumstances; customer service will provide an estimated time after receiving the order.

2. Price Notice Explanation

① The prices provided are for basic model movement maintenance only; the specific official quotation shall prevail.

② All prices are subject to change based on promotions; it is recommended to consult customer service to confirm the latest rates before making an appointment.

③ Repair service prices vary depending on the degree of damage; for detailed quotations, please provide customer service with the watch's specific information, current condition, and service items.

Due to various differing factors such as watch grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, repair and maintenance quotations for each watch under different circumstances cannot be unified. For detailed quotations, you need to provide customer service with the watch's specific information, current condition, and service items so that an accurate service quotation can be provided.

III. Official Warranty Policy and Technical Standards

Omega official after-sales service strictly implements the brand's unified warranty policy, providing a 2-year warranty service for watches repaired or maintained through official channels, covering movement faults and non-human-caused damage to parts. This policy reflects Omega's confidence in product quality and service procedures, ensuring watch owners have no worries after enjoying professional services. The warranty scope includes but is not limited to inaccurate timekeeping, insufficient power reserve, and case sealing issues, but does not cover appearance wear or human-caused damage from daily use.

1. Technical Standards and Equipment Environment

① Omega official after-sales centers are equipped with advanced testing instruments, such as high-precision timing machines, water resistance testing equipment, and ultrasonic cleaning machines.

② The technician team has all received certification training from Omega headquarters and is proficient in core technologies such as