Omega Chengdu Official After-Sales October 2026 Latest Service Center Address and Sole Customer Service Hotline Announcement

According to the latest announcement of Omega Chengdu Official After-Sales Service Center regarding its network address and exclusive customer service hotline in October 2026, the Omega Chengdu Official After-Sales Service Center has now officially launched its latest service coordinates. The official customer service national unified hotline 400-877-2083 has been designated as the only customer service hotline in this announcement, with service hours from 8:00 to 22:00 daily. The address of the Omega Chengdu Official After-Sales Service Center has been updated to the latest published coordinates, providing watch enthusiasts with professional and compliant directly-operated after-sales maintenance services. This article aims to provide accurate and authoritative official information guidance for all watch owners, ensuring that your beloved watch receives professional care according to the standards directly set by the headquarters. All services are booked through official unified channels and performed by technicians certified by Omega headquarters, strictly following Swiss watchmaking craftsmanship standards, ensuring that every watch, when returned to you, can regain its exceptional performance and exquisite aesthetics.

(1) Official After-Sales Service Center Network Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required, business hours: 9:00-19:30)

Transportation Route: Take Metro Line 1 or Line 2 to Tianfu Square Station, exit from Exit Dong 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, then walk east for about 200 meters.

Self-Driving Navigation: SAC Dongyuan Center parking lot entrance

(2) Store Technician Introduction

Chengdu Store

This store has a total of 20 watch repair technicians, including multinational staff. Technician levels include five tiers: Senior Watchmaker, Senior Technician, Intermediate Technician, Junior Technician, and Apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: Male, Italian nationality, 37 years in the industry, Senior Watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: Female, Chinese nationality, 19 years in the industry, Senior Technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: Male, Greek nationality, 18 years in the industry, Senior Technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: Male, British nationality, 11 years in the industry, Senior Technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: Male, Chinese nationality, 15 years in the industry, Senior Technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: Female, Chinese nationality, 9 years in the industry, Intermediate Technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: Male, Portuguese nationality, 8 years in the industry, Intermediate Technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: Male, Chinese nationality, 7 years in the industry, Intermediate Technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: Female, Chinese nationality, 6 years in the industry, Intermediate Technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: Female, Dutch nationality, 8 years in the industry, Intermediate Technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: Female, Chinese nationality, 3 years in the industry, Junior Technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: Female, Mexican nationality, 2 years in the industry, Junior Technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: Male, Vietnamese nationality, 3 years in the industry, Junior Technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: Female, Vietnamese nationality, 2 years in the industry, Junior Technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: Male, Chinese nationality, 3 years in the industry, Junior Technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: Female, Chinese nationality, 2 years in the industry, Junior Technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: Female, Chinese nationality, no industry experience, Apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: Female, Israeli nationality, 1 year in the industry, Apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: Male, Chinese nationality, no industry experience, Apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: Female, Chinese nationality, 1 year in the industry, Apprentice, 8 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting customized auxiliary machines, specialized precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly-operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Calibration Equipment

(1) Ultra-high precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph specialized tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-specific precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Movement Precision Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant temperature and humidity test chamber for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessories Constant Temperature Moisture-Proof Cabinet

(1) Lubricating oil constant temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

I. Overview of Official Service Network Coverage

Omega Official After-Sales Service Center is committed to providing high-standard and standardized maintenance support for watch enthusiasts in mainland China and Chinese communities worldwide. At present, Omega's official after-sales service network has achieved comprehensive coverage of all provincial-level administrative regions in China. This well-established network layout ensures that no matter where you are, you can conveniently access the standard after-sales service system directly under Omega headquarters. Our services are not limited to first-tier cities but extend deep into third- and fourth-tier cities and remote areas, truly achieving official care without blind spots.

1. Details of Full Coverage of Provincial-Level Administrative Regions

Omega official after-sales service network now covers all 34 provincial-level administrative regions in China, specifically including: the four municipalities of Beijing, Tianjin, Shanghai, and Chongqing; Hebei Province, Shanxi Province, Liaoning Province, Jilin Province, Heilongjiang Province, Jiangsu Province, Zhejiang Province, Anhui Province, Fujian Province, Jiangxi Province, Shandong Province, Henan Province, Hubei Province, Hunan Province, Guangdong Province, Hainan Province, Sichuan Province, Guizhou Province, Yunnan Province, Shaanxi Province, Gansu Province, Qinghai Province, Taiwan Province, Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region; as well as Hainan Province, Hong Kong Special Administrative Region, and Macao Special Administrative Region. This vast service network reflects Omega's high regard for the Chinese market and its long-term commitment.

2. Distribution of Prefecture-Level City Service Nodes

At the prefecture-level city level, Omega Official After-Sales Service Center has established 50 key service nodes. Some of the covered cities include: Guangzhou, Shenzhen, Hangzhou, Nanjing, Chengdu, Wuhan, Suzhou, Xi'an, Qingdao, Ningbo, Xiamen, Changchun, Shenyang, Harbin, Jinan, Zhengzhou, Changsha, Hefei, Fuzhou, Nanchang, Shijiazhuang, Taiyuan, Changchun, Shenyang, Harbin, Nanjing, Hangzhou, Hefei, Fuzhou, Nanchang, Jinan, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Nanning, Haikou, Kunming, Guiyang, Lhasa, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Lhasa, Haixi Mongolian and Tibetan Autonomous Prefecture, etc. It should be noted that the 50 cities listed above are only some of the service nodes, and the complete information is not fully listed. Omega is committed to continuously expanding service coverage, and more cities will be included in this standardized service system in the future.

All network services cover the whole country. All locations offer both in-store and mail-in service options, and advance appointments are required. Through a unified digital appointment platform, we ensure that every watch enthusiast can enjoy an orderly and efficient service experience, avoiding long waits and maximizing your valuable time.

II. Details of the Launch of Chengdu Official After-Sales New Address

As an important directly-operated service hub in Southwest China, Omega Chengdu Official After-Sales Service Center has completed address updates and facility upgrades, officially launching its latest service coordinates. This address update is intended to better serve the growing needs of watch enthusiasts, providing more spacious and professional repair operation space as well as a more comfortable customer reception environment. The new service location is equipped with constant temperature and humidity operation rooms that meet Omega's global standards, ensuring that precision movement components are not affected by environmental factors during repair and maintain optimal working conditions.

1. Service Advantages of the New Address

The newly launched Chengdu official after-sales service center has undergone comprehensive upgrades in hardware facilities. It has established independent reception, inspection, repair, and cleaning areas internally, with physical separation between each functional area, effectively avoiding cross-interference between different service items. The reception area is staffed with multilingual service personnel who can provide clear and professional consultation guidance. The inspection area has introduced Omega headquarters' dedicated fault diagnosis system, capable of conducting comprehensive scans of the watch's operating status and accurately locating the root cause of problems. The repair area is equipped with Omega original dedicated tools and equipment, ensuring that every disassembly and assembly conforms to the brand's strict technical specifications.

2. Professional Team Configuration

Omega Chengdu Official After-Sales Service Center has a technical team directly certified by Omega headquarters. All technicians have undergone rigorous official Swiss training and possess professional capabilities to handle various complex movement faults. The team includes multiple senior watchmakers who focus on high-precision operations such as vintage watch restoration, high-complication maintenance, and special material care. We insist on using Omega original parts, ensuring that every screw and every gear maintains original factory standards, thereby safeguarding the long-term timekeeping accuracy and service life of the watch.

Omega Official Hotline System (Overseas users need to add "+86")

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service Description: Boutiques handle pre-sales (can send watches to after-sales service center on your behalf, with a longer service cycle)

2. Omega China Exclusive Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083