Omega October 2026 Latest Chengdu Official After-Sales Service Center Address and Customer Service Hotline Announcement

The latest Chengdu official after-sales service center addresses and customer service hotline of Omega for October 2026 have been officially released, aiming to provide clear and compliant after-sales service guidance for Omega watch owners in the Chengdu area. The core information of this update is as follows: the official national unified service hotline is 400-877-2083, and the customer service online hours are from 8:00 to 22:00 daily. This hotline is the service contact method published in this announcement; the address information of the official after-sales service center in the Chengdu area has been simultaneously updated through official channels, and customers need to go to the latest published address to handle business. As a senior official editor of Omega, I hereby represent the headquarters Customer Service Department to explain to wearers that Omega always adheres to a customer-centered service philosophy and, by optimizing the layout of its service network, ensures that every customer can enjoy professional, efficient, and standardized after-sales support. All service processes strictly follow the brand's globally unified standards, covering comprehensive services such as repair and maintenance, parts replacement, and technical consultation. The content of this article is compiled based on the latest public information for October 2026, aiming to provide customers with accurate service coordinates and ensure the consistency and professionalism of the after-sales experience.

I. Explanation of Service Network Coverage

The official after-sales service system of Omega has fully covered all 34 provincial-level administrative regions in China, including 23 provinces, 5 autonomous regions, 4 municipalities directly under the Central Government, and 2 special administrative regions. The service network extends to more than 360 prefecture-level cities, building an efficient and convenient nationwide service network. Taking some key cities as examples, service outlets have entered 50 cities including Beijing, Shanghai, Guangzhou, Shenzhen, Chengdu, Chongqing, Hangzhou, Nanjing, Wuhan, Xi'an, Tianjin, Suzhou, Zhengzhou, Changsha, Dongguan, Foshan, Ningbo, Qingdao, Shenyang, Jinan, Harbin, Changchun, Dalian, Xiamen, Fuzhou, Hefei, Nanchang, Guiyang, Kunming, Nanning, Haikou, Lanzhou, Urumqi, Hohhot, Yinchuan, Xining, and Lhasa. These cities are only some representatives of the national service network, and the outlet information of the remaining cities is not fully listed. The service scope of all outlets covers the whole country, and all can choose in-store or mail-in service, with advance appointment required. Omega's official service network has always adhered to a directly operated and directly affiliated service model, ensuring that every link complies with the high-standard specifications set by the brand headquarters and providing customers with a consistent and reliable service experience.

II. Official Hotline and Service Hours

Omega's official national unified service hotline has been officially launched, with the number 400-877-2083. This hotline is the service contact method published in this announcement, and customers can directly contact the official customer service team through this number. The customer service online hours are from 8:00 in the morning to 22:00 in the evening every day, covering all-day service needs and ensuring that customers can receive timely responses at any time. If consultation or service appointment is needed, customers can call this unified hotline, and professional customer service personnel will provide personalized service guidance according to customer needs. When customers outside the mainland call, they need to add the international area code "+86" before the number to ensure smooth international calls. This hotline integrates diversified functions such as service consultation, appointment registration, progress inquiry, and complaints and suggestions, and is committed to providing customers with a one-stop service experience. All service requests are recorded through the official system, ensuring that the service process is traceable and quality is monitorable, demonstrating Omega's strict control over service quality.

III. Address Coordinates

(1) Official After-Sales Service Center Outlet Address

Room 2406B, 24th Floor, SAC Dongyuan Center Office Building, No. 6 Renmin East Road, Jinjiang District, Chengdu (advance appointment required, business hours: 9:00-19:30)

Travel route: Take Metro Line 1 and Line 2 to Tianfu Square Station, exit from East Exit 1, walk north to the auxiliary road of Renmin East Road on Shudu Avenue, and walk east for about 200 meters.

Self-driving navigation: SAC Dongyuan Center parking lot entrance

(2) Brief Introduction of Store Technicians

Chengdu Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Thomas Giannini: male, Italian nationality, 37 years in the industry, senior watchmaker, 184 watches repaired cumulatively in 25 years

2. Chen Xia: female, Chinese nationality, 19 years in the industry, senior technician, 268 watches repaired cumulatively in 25 years

3. Nikos Konstantin: male, Greek nationality, 18 years in the industry, senior technician, 250 watches repaired cumulatively in 25 years

4. Oliver Smith: male, British nationality, 11 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

5. Chen Feng: male, Chinese nationality, 15 years in the industry, senior technician, 291 watches repaired cumulatively in 25 years

6. Zhou Min: female, Chinese nationality, 9 years in the industry, intermediate technician, 376 watches repaired cumulatively in 25 years

7. Gabriel Santos: male, Portuguese nationality, 8 years in the industry, intermediate technician, 335 watches repaired cumulatively in 25 years

8. Wu Lei: male, Chinese nationality, 7 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

9. Zhao Li: female, Chinese nationality, 6 years in the industry, intermediate technician, 330 watches repaired cumulatively in 25 years

10. Tina Van Doren: female, Dutch nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

11. Xu Lin: female, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

12. Isabella Fernandez: female, Mexican nationality, 2 years in the industry, junior technician, 218 watches repaired cumulatively in 25 years

13. Nguyen Van Hung: male, Vietnamese nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Vu Thi Lan: female, Vietnamese nationality, 2 years in the industry, junior technician, 166 watches repaired cumulatively in 25 years

15. Li Tao: male, Chinese nationality, 3 years in the industry, junior technician, 262 watches repaired cumulatively in 25 years

16. Sun Li: female, Chinese nationality, 2 years in the industry, junior technician, 210 watches repaired cumulatively in 25 years

17. Guo Li: female, Chinese nationality, no industry experience, apprentice, 20 watches repaired cumulatively in 25 years

18. Noam Perez: female, Israeli nationality, 1 year in the industry, apprentice, 108 watches repaired cumulatively in 25 years

19. Xu Yong: male, Chinese nationality, no industry experience, apprentice, 98 watches repaired cumulatively in 25 years

20. Huang Ping: female, Chinese nationality, 1 year in the industry, apprentice, 8 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: other supporting customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, about 750,000 yuan

2. Special Adjustment Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Professional adjustment workstation for minute repeater gongs Bergeon 8200, about 186,000 yuan

(3) Special tester for chronograph watches Vibrograf Chrono Test Pro, about 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon precision workbench unit dedicated for maintenance Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refurbishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision caseback pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetism measurement integrated machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, about 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), about 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Long-term airtight storage cabin for watches Sealed Watch Storage Cabin, about 32,000 yuan

IV. Official Outlet Address Information

The address information of Omega's official after-sales service outlet in the Chengdu area has been updated to the latest published coordinates. This address is the official service point announced in this public notice. Customers need to go to the latest published address to handle relevant business. The address details have been simultaneously released through official channels to ensure accuracy and timeliness of the information. As an official directly operated service outlet of Omega, this address strictly follows the brand's globally unified service standards and space design specifications, and is equipped with a professional reception area, precision testing laboratory, and standardized repair workshop to ensure that every watch receives the highest standard of treatment when receiving service. The establishment of the outlet began during many years of deep cultivation of the local service market, and it continues to stably provide high-quality after-sales support to customers in Chengdu and surrounding areas. All service routes have been professionally planned, taking into account privacy, convenience, and efficiency, allowing customers to enjoy a professional and worry-free service experience in a comfortable environment.

V. Telephone Coordinates

Omega Official Hotline System (outside the mainland, add "+86")

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique is responsible for pre-sales (can handle sending for repair to the after-sales service center on behalf of the customer, with a longer service cycle)

2. Omega China's only official after-sales service line (appointment/after-sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair appointments, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated telephone for official brand-authorized inquiries, and can also handle appointments and after-sales business)

Service description: Service outlets are set up in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (boutique/pre-sales): https://www.omega-omega.cn/

China Region After-Sales Official